Support and contact

Something stuck, lost your progress or have an idea? Write to us.

Frequently asked questions

Do I need an account to play?

No. You can play as a guest. An account (sign in with Google) is only needed to save your progress to the cloud, make purchases or play with friends.

I changed phones. How do I get my island back?

If you signed in to an account, install the game on your new phone and sign in with the same Google account: your progress comes back automatically. If you played as a guest, your progress was only stored on the old phone and unfortunately can’t be recovered. To avoid that, sign in to an account from the game menu.

Does the game need an internet connection?

Not as a guest. With an account, you need it to save to the cloud, make purchases and visit friends.

Does the game have ads?

No. The game is free and has no ads. If you want, you can buy Pearls or the season pass (you need to sign in to buy), but you can play everything without paying.

I bought Pearls or the pass and didn’t receive them.

Close and reopen the game with the internet on. If it still doesn’t show up, send us the order number (it starts with “GPA.”), which you’ll find in the Google Play receipt email.

How do I ask for a refund?

Through Google Play itself, following these steps, or by writing to us with the order number. The rules are in the Terms of Use.

How do I prevent accidental purchases (or purchases by kids)?

In Google Play, turn on Settings → Authentication → Require authentication for purchases and, for children, parental controls or Family Link.

Is the game available in English?

For now, Clube das Ilhas is only available in Brazilian Portuguese. We’ll post here when that changes.

Can I play on iPhone?

For now, Clube das Ilhas is Android only. We’ll post here when there’s news.

How do I join the test?

Follow the steps in Join the test.

I want to delete my account and data.

Follow the steps in Delete account. Details in the Clube das Ilhas Privacy Policy.